Assistant Vice President - Application Support - BFSI

- Assist in On / Off hours production emergencies

- Coordination with multiple team / vendor for temporary and permanent fixes

- Manage and analysis of on-going issues on production.

- Tracking for RCA and performing impact analysis of bugs and enhancements.

- Bug reporting, tracking and analyzing the root cause of the defect.

- Troubleshooting, monitoring and log analyzing of production issues.

- Hand on experience in SQL, PL/SQL, MySQL.

- Incident and issue Management.

- Business user assistance and support.

- Interaction with business on requirements and issues