Assistant Manager - Work Force Management - Forecasting

Our Client spans across verticals like: banking & financial services; insurance & healthcare; life sciences; manufacturing, retail, distribution & logistics; media, entertainment, leisure & travel; communication, energy & utilities; public sector; and independent software vendors.

Job Title: Assistant Manager - WFM

Job Location : Bangalore/ Noida

Shift Timing : 5:30 pm till 2:30 am

Compensation: 5 to 8.00 LPA

Education Requirements : Any graduate

Work Experience : Min. 5 years experience in WFM - Forecasting preferred.

Requirement:

- Candidate should have a strong exposure to Contact Center Work Force Management. Must have hands on experience in Scheduling

- Workforce Tool knowledge of Aspect is a must.

- Excellent communication - oral and written skills.

- Willingness to work in evening shifts.

- Banking knowledge with experience in North American centers will be an added advantage.

- Strong excel knowledge.

- Min experience of 5 years,WFM Experience

- Will report to Operation Manager

Job Description:

- Scheduling and Liaising with forecasting/Real time team.

- Liaising with onsite client and attending client meeting.

- Proactively taking required steps to ensure Service level/Occupancy is met

- Performing analysis on need base.

- Value addition to the current process by giving required input.

Interested candidates can forward their CV or call 9711188907 with the following details:

Current CTC:

Expected CTC:

Notice Period :

Comfortable working in Bangalore/ Noida:

Comfortable to relocate:

Willing to work in night shifts:

Shallu

Team Virtuoso