Assistant Manager - Vendor Program Management Specialist - BPO

- Independently manage incoming vendor and inquiries from stakeholders and external vendors.

- Perform tasks associated with the selection, procurement, onboarding, maintenance, and empanelment of the vendors.

- Proactively assess the risk elements in an engagement and work with stakeholders to mitigate risks 

- Manage relationships with the empaneled vendors and conduct SRM meetings with suppliers along with CoRE Procurement.

- As an advocate to our business, work directly with SPS, OGC, and National Office of Independence and Risk on an as-needed basis to ensure all compliance activities are executed and tracked.

- Lead channel vendor strategy by collaborating with Centers of Excellence (CoEs) and business advisers.

- Oversee the negotiation, execution of compliance activities, and securing agreements for services.

- Partner with and advise stakeholders (specialists through partners) on appropriate use of vendors for their respective talent channel and provide leadership council on VRM's stance and decision.

- Oversee, analyze, and manage vendor performance using firm standard tools.

- Partner with internal infrastructure groups (CoEs, BAs, CTS, Procurement, OGC, Risk, and IT) to fulfill incoming requests and develop, deploy, and maintain program processes and tools.

- Lead RFI/RFP activities in partnership with Procurement.

- Define processes (submission through invoice payment) and identify/maintain a tool that can be used to facilitate the process.

- Review and approve vendor service-level agreements and adhere to escalation procedures, as appropriate.

- Review and approve internal and external surveys and interpret results to understand program's successes and areas for improvement.

- Manage the storage of program documentation (i.e., deliverables, program guidelines, SPS tracking, contracts).

- Collaborate with Talent India on invoice maintenance, serving as the third-level review, high-volume/spend, follow protocol, and escalate to leadership, as appropriate.

- Review and help manage reports and information for program leadership and various talent leaders.

- Monitor spend and metrics to generate reports and identify opportunities for cost reduction on a continuous basis.

- Continually enhance and develop tools to be used to facilitate discussions/collaboration with vendors.

- Partner with our National Recruiting Technology team on key initiatives and provide reporting support to the VRM leader.

- Provide specialists with cross-training across vendor relationship management talent programs and ensure an appropriate back-up plan and mailbox maintenance review.

- Effectively communicate progress to VRM program leader, CoEs, and BA stakeholders.

- Collaborate with specialist to identify program enhancements and communication plans.

- Reviewing productivity metrics on a periodic basis, reviewing trends, and ensure accurate utilization across specialists.