Assistant Manager - Trainer - BPO

Job purpose:

The principal purpose is to assists Manager -Training in managing the training function and developing the annual training plan aligned to the organisation business objectives. To support the Training Manager to train and develop of a cadre of employees equipped to drive the performance and success of the Bank going forward. This will involve the planning, design and delivery of end-to-end training activities. The position also plays a leading role in promoting the desired work culture around the organization values of respect, integrity, craftsmanship and pride in ones work.

Responsibilities:

- Assist the Training Manager & the Training team to deliver & manage exceptional training services to the organization

- To manage & groom the pool of trainer- s, SME's & Mentors

- Develop competency based training approach

- To accurately identify and assess organizational, departmental, and training program needs.

- To conduct training programs - behavioural, process, product & compliance trainings

- To design & deliver training programs - behavioural, capability, process, product & compliance trainings

- Conducting post training assessment to ascertain the ROI on training

- Align refresher trainings to improve the performance levels of the staff to meet the organization goals

- Assure the application of effective training principles/methods/philosophies

- Apply the principles of performance management & coaching

- Think critically when making decisions and solving problems

- Assure actions are consistent with business goals and objectives

- Adapt to dynamic work environment

- Develop and sustain effective relationships

- Use effective interpersonal & interdepartmental communication techniques

- Any other tasks as assigned from time to time by the Manager or above

Experience and Qualification

- Masters or Graduate with 6 to 8 years of experience in Training and Development domain.

- Excellent communication and interpersonal skills.

- Certification in Training and development.

- Strong analytical and numeracy skills.

- Exposure to database management.