Assistant Manager - Sales Force Automation & Digitization

Job Title: Assistant Manager - Sales Force Automation & Digitization

Reporting to: Senior Manager, Sales Force Automation & Digitization- Business Effectiveness

Desired Candidate: Candidate with 2-4 years of experience in consulting firm like ZS Associates, MU Sigma, Fractal Analytics. Should be well versed with BI tools like - Power BI, Tableau, Qlikview

Primary Job Function - 

Assistant Manager Sales Force Automation will be responsible for executing and aligning with the SFA & Digitization strategy drawn. He/She will closely work with IT and Commercial Excellence teams to implement and execute new projects on core SFA-CRM platform and executing sales feedback on existing system. Assistant Manager Sales Force Automation will also be responsible to introduce and implement new technologies and enablers for the field force in the areas of Artificial Intelligence, Machine Learning, Mobility and Analytical insights

Core Job Responsibilities - 

1) Identifying new avenues to enhance existing features and services in the existing SFA system along with introduction of new technologies and automation implementation for sales force.

2) End to End Project management (Requirement Documentation, Testing, Pilot and Launch. Will also have core responsibility of driving usage of SFA & Digitization Enablers/Solutions

3) Setting up robust process on Data maintenance, Query resolution, Quality check measures on Analytics to field force and internal teams.

4) Ensuring decongestion of manual process and implement SOPS on SFA processes (Customer management process on the CRM platform, KPI measurement, planning, reporting and expensing timelines for all field colleagues)

5) Ensuring ongoing connect with Sales, Marketing and Commercial teams through training interventions and meetings on feedback and sharing insights.

Position Accountability/ Scope/ Size / Complexity:

- Ownership and smooth maintenance of all SFA tools supporting all divisions across affiliates

- Implementation and adoption of best in class tools, processes and methodologies in SFA process.

- Ensuring timely and quality completion of projects by working with cross functional teams and IT

- Providing Execution insights to commercial teams for decision making

Education & experience:

- Engineer or MBA

- Minimum 3 years of experience with prior work experience as a Business Analyst in an IT or Consulting firm.

- Candidate should possess some experience in Healthcare or FMCG sector.

Competencies / Skills

- The candidate should possess knowledge on new technologies including implementation of CRM platforms in previous stints.

- Need to possess strong understanding of IT processes including BRD & Testing and should have project management capabilities/certifications (PMP)

- Behavioural: High energy, Integrity, Ability to relate to people needs, Good relationship building ability

Functional/ Technical:

- CRM, Salesforce Certified

- Problem solving skills/Solution oriented, PMP certification

- AI/Machine learning, Robotics

- Analytical/BI tools- R. Python, Power BI, Qlikview

- Communication - High on written, spoken and presentation and marketing skills

- Strong Customer connect and service orientation