Assistant Manager - Research - KPO

Client Management:

- Manage at least one client from end to end; would include regular interaction with the client to strengthen the relationship and be on top of identifying opportunities to act as a solutions provider

- Identify opportunities to cross-sell and provide value-adds to his/her clients

- Writing proposals and conduct scoping and effort estimation for projects in the pipeline to provide prior visibility to the client

- Aid in decision making related to client management

- Coordinate on behalf of the client to keep track of all the projects within the organization and assess any support requirements

- Work in tandem with the business development heads to identify opportunities to further expand presence with an existing clients and look out for new clients by leveraging the existing knowledge of industries and projects to reach out to more clients and geographies

Organizational Initiatives:

- Conduct training and develop training modules at an organizational level

- Help execute organizational responsibilities by playing an active role in the same (such as training, recruitment, process building, setting up teams, etc.)

- Responsible for writing appraisal of 3-4 junior analysts every six months and thus be a part of their career development, performance evaluation, promotion readiness, etc. by acting as their career manager ensuring their overall growth and managing expectations

- Active participation in the recruitment process of new joiners from various campuses as well as for lateral hires; develop questionnaire, conduct group discussions and undertake technical rounds of interviews for the potential candidates in coordination with the HR team

- Engage in various organizational initiatives including new product development, portal management and ideating for new concepts at organization level to develop methodologies and standardize processes

Experience:

- 4 to 8 years of experience in research (KPO) industry

- Excellent business research skills, as evidenced by extensive experience in utilizing those skills in research environment

- Superior problem solving abilities and strong analytical thinking

- Experience in handling multiple projects and 5-6 member team and manage resources efficiently

- Experience of working closely with team leaders to understand and formalise required end deliverables within defined time frames

- Experienced in playing a client facing role (over the phone and email) to manage client expectations, understand their requirements and execute the task with the given team on a regular basis

Knowledge:

- Knowledge and understanding of the dynamics of various industries and other concepts such as best practices, strategy and key performance indicators

- Knowledge of conducting open ended primary research to garner industry specific insights

- Knowledge of various databases such as DialogPro, OneSource, Factiva, ProFound

- Knowledge of MS Office and using Power Point, Excel and Word in a creative manner to deliver the desired output

Skills:

- Excellent communication skills (both written and oral)

- Project management : ability to constantly maintain the quality levels across all projects, ability to do multi-tasking

- Client management : establish client relationship with continued support and building the account

- People management : ability to handle peoples’ aspirations, career goals and help them grow with the firm

Education

- Degree in numerate discipline (economics, engineering, science or commerce from a reputed institute in India or abroad)