Assistant Manager - Quality Trainer

What you will do:

- Build training modules in the form of presentations, SOPs, and other documents

- Conduct training sessions for customer delight agents, veterinarians, and pet behavior experts

- Certify new team members on product, process, and tool knowledge

- Teach and lead team members on processes and work toward performance improvement

- Monitor, analyze, and assess the quality of inbound calls, outbound calls, and video consultations of service providers

- Identify and rectify training gaps and address problems with the manager

- Offer alternate plans and suggestions for process improvement

What we offer:

- Competitive salaries

- A well-planned insurance cover for you and your family

- A team of smart, empathetic, and ambitious people who genuinely want to make a difference in the pet care space

- A culture of ownership and mutual care so you don't just learn, but also thrive

What we are looking for:

- Any Bachelor's or Masters's degree

- Should have brilliant verbal and written communication skills

- Proficiency in Microsoft Office Suite

- Comfortable working with Canva

- Minimum two years of experience in building content and conducting training sessions

- Past experience in working for companies that provide online healthcare

Location: Indiranagar, Bangalore (6 days working in-office)