Assistant Manager - Quality - Big4

job Opening for AM - Quality

We have an job opening with one of the Big 4's.

They are looking for Assistant Manager - Quality to be based out in Gurgaon.

Job Role :

The role encompasses monitoring process measurement, conducting process audit for various processes. The key to the role is high level quality communication, strong technical skills and output on a timely basis to Key Stake holders

Core Responsibilities :

- Supervise QA staff in carrying out process audits and measurements on timely basis

- Take lead in setting up SLA, KPI- s, work with Operations and Customers to define measurements

- Independently conduct process audits on assigned processes

- Monitor performance of the process by gathering relevant data and producing statistical reports.

- Perform as a trainer to QA team on Quality tools & Techniques

- Provide data and interpretation of measurements and audits, written communication and oral presentation

- Communicate with external contacts and internal personnel to resolve open issues

- Conduct calibration with operation team and business partners

- Report, develop and implement new procedures to ensure enhanced and effective operational efficiency

- Maintain regular interaction with the operations leadership

- Organize and manage quality assurance function in close co-operation with the customers and with the leadership team.

- Identify and drive process improvement ideas

- Drive quality culture in operations

- Analyze measurement, audit and survey reports, identify gaps and suggest process improvements

Technical skills requirement :

- Trained in quality management and compliance standards and methodologies, Six Sigma, LEAN, trained in advanced quality tools, Lean Tools

- Use process mapping techniques, lean, or Six Sigma process improvement methodology and being effective in the Quality role.

- Preferably have expertise in transaction processing and reporting processes.

- Bachelor- s/Master's Degree with 5-6 years of experience.