Assistant Manager - Process Excellence - Logistics Firm

Assistant Manager - Process Excellence

Roles & Responsibilities :

- Should have worked into an Individual contributor role in any central team

- Should have experience in coordinating with multiple stakeholders & plan for implementations

- Should have good analytical skills to understand the problems & identify the Root cause of the problem

- Experience in shift planning based on the demand, Efficiency & other factors can be an added advantage.

- Exposure to PNL can be an added advantage

- Minimum 4 Years of experience in Last Mile delivery or Logistics

- Coordinates day-to-day execution of the process

- Identifying and implementing changes to the process

- Identifying exceptions and deviations, as well as management of these situations

- Communicating new and changed policies -Ensuring the standards and procedures are being followed

- Identifying and implementing process improvement

- Creating, analyzing and distributing process reports

- Act as focal point for process, communicate with external teams such as technology, product, regional teams, projects, training, HR, and management -Facilitate resolution of issues with items not complying with the process

- Following defined escalation path when needed, as defined in the escalation policy

- Notifying the participants in the process when standards and procedures are not being followed

- Performing day to day process administration

- Ensure completeness and integrity of information collected to conduct daily operations

- Establishment of measurements and targets to improve process effectiveness and efficiency

- Responsible for evaluating the performance of the process -Assists auditing of the process for compliance with documented procedures -Defines those parts of the Process Framework not defined by the Process Owner

Expected Skillset :

- One should have excellent interpersonal communication skills, have the ability to quickly build effective relationships and carry peers & seniors along the way.

- One should be detail-oriented, data-driven, and capable of handling multiple projects at once.

- One should take immense joy in working with a sense of personal accountability to deliver business goals.

- Effective time management skills required & data handling skills

MUST HAVES :

- Min 4+ years in the Last mile or logistics exp

- Must have designed end-to-end process and created efficient solutions

- Retail, FMCG, logistics, and e-commerce companies only

- Doing root cause analysis, working in the central team (avoid regional teams)

- Good comm skills

- 30 days notice period

- WFO in Pune

- Rotational shifts