Assistant Manager - Process Excellence - Blackbelt/Green Belt - BPO

The role of Black Belt-Assistant Manager is to drive Performance Excellence initiatives across organizational processes to improve them in order to achieve customer satisfaction

Job purpose:

- Act as a Performance Excellence consultant to PE customers

- Responsible for identifying business problem areas and aligning themselves to the pain areas through GB/BB/Other Projects

- Conduct specific reviews with Green belts / Champions / Sponsors on process improvement projects

- Responsible for closure of projects, computation of financial benefits accruing from the projects

- Conduct interactive workshops for employees on quality tools and generate process improvement ideas

- Conduct Quality trainings like White Belt, BPMS, GB, Lean, etc

- Strengthen and enhance PE's internal processes to make them more efficient and effective

- Knowledge of Six sigma concepts of DMAIC and Lean (and all tools included therein)

- Mentoring & experience in creating, reviewing & closure of projects

- Facilitating sessions and meetings

- Highly assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them, should be able to grow into leadership roles after graduation from the BB role

- Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes)

- Willingness & quick to learn service line processes and operations

- Drive operational excellence initiatives in areas like delivery, productivity, etc

- Work with process teams to achieve process goals

- Should have taken part in Continuous improvement initiatives (Kaizen) and other Quality related initiatives to spread the quality awareness

- Be able to conceptualize and develop quality related training modules

Skills Required:

Must Have"

- Above average Training skills in conducting Green Belt, Six Sigma and Lean awareness training programs

- Influencing skills & consultative skills

- Excellent communication & interpersonal skills

- Knowledge of Six sigma concepts of DMAIC and (and all tools included therein)

- Experience of having done BPMS or trained on BPMS (Business Process Management System) or QMS like ISO 9001, CMMI

- Self-starter who can work independently, displays initiative and is a problem solver

- Usage of Minitab, MS Visio, Powerpoint, Excel and Word

Nice To Have Skills:

- Project Management skills (from a PMP perspective)

- Worked as Quality expert in operations, HR, Finance, IT, etc

- Some background in ISO, CMMI, PCMM, COPC,TQM, etc

- Experience at a MNC / Service industry preferably with a captive centre of a financial

Other:

The role may require occasional travel to other locations to support projects and other PE initiatives. The candidate should be open towards the same