Assistant Manager - Operations - IT

Overall 6 years' in IT Infrastructure experience with minimum 3 years in Citrix Desktop Virtualization & VMWare/Azure (Microsoft)

Job Description :

- Proficient in Desktop & Server Virtualization.

- Basic understanding on storage and connectivity fundamentals.

- Work on Desktop & Server Virtualization along with L2 & SMEs.

- Work on major incidents and provide permanent fix of it.

- Document RCAs of major incidents.

- Prepare POA and implement major changes in infra.

- Work on incident \ issues escalated by L2 team and provide permanent fix.

- Work on creating LUN, Shared storage and mapped to Hypervisor.

- Work along with OEM during major incidents and share relevant logs, implement solutions provided by OEM.

- ITIL Aware (specially around Incident /Problem /Change Management)

- Good team player and able to mentor L2 & L2 team.

- Manage SLA and Availability of Services

- Excellent communication (written/oral) & presentation skills.

- Strong Problem Solving and Analytical skills.

- Ability to interact with internal/external clients and handle escalations.

- VMWare Server Virtualization (Good to have)

- Good understanding of storage (Good to have)

Qualifications :

- Any Engineering /Diploma/BSC/MCA / MCM (with IT specialization)

- Certification MCP / CCA must