Job Title - Assistant Manager  Job Location - Gurgaon  Shift Timing - 5:30 PM to 2:00 AM  Salary - As Per company Standard  Mandatory Skills  - Leadership experience - managing a team of 20+ resources  - Analytical ability to evaluate data trends and performance  - Ability to create SMART criteria goals  - Proficient on MS Excel  - Decision making ability supported with Data  - Multi-tasking capability  - Customer service focus  - Ability to work in an environment of multiple priorities and conflicting deadlines  - Strong people management and leadership skills  - Ability to assess staff strengths and developmental needs and deliver motivating feedback to have staff thrive and grow  - Demonstrate problem solving abilities  - Excellent written/oral communication skills  - Ability to - think on your feet-   - Ability to learn fast and replicate the best practices  - Process improvement experience using a methodology  Job Responsibilities  - Client SLA results  - Daily performance monitoring  - Employee Engagement and Development  - Lead and inspire team under severe constraints  - Manage workflow and resources to consistently meet our service standards even under pressure situations  - Builds strong relationships with Business Unit Leaders  - Participates on process improvement initiatives for business units  - Provide support on escalated cases and Handles service recovery situations  - Lead small departmental projects or initiatives that support departmental goals  - Manages FTE's levels based on budget requirements and direction provided by Manager  - Provides various timely reporting to Manager on Production, overtime, FTE- s, Savings, etc  - Creates an environment of innovation and creativity that leads to continual process and service improvements  - Help staff assess their career objectives and developmental needs in achieving those objectives  - Develop team's capability by completing Quality/Accuracy checks, giving performance feedback to employees to increase team capabilities and production levels  - Develop contingency strategies and plans for staffing changes  - Production support/ Quality check as and when required  - Conducting regular process audits  Purnima Landline: +91.120.480.7010

Delhi NCR

Assistant Manager - Operations - BFS 

Assistant Manager - Operations - BFS  ,Job Description for Assistant Manager - Operations - BFS  in Next Step Services in  Delhi NCR for (8-15) years of experience. Apply Now!

Job Description for Assistant Manager - Operations - BFS  in Next Step Services in  Delhi NCR for (8-15) years of experience. Apply Now!