Assistant Manager/Manager - Training - Hospitality

Job Title : Training Manager / Assistant Manager

Job Purpose : 

- Conduct orientation sessions and arrange on-the-job training for new employees.

- Contribute to the design, development and production of training materials, documents and manuals to ensure consistency and quality of content and delivery to meet the specific needs of the retail training programme

- Design, develop and govern various R&R programs.

You spend 

- 30% of your time on orienting and on-boarding new joiners - company brief, bouquet of brands, brand DNA and segmentation etc.

- 30% of your time visiting and interacting with stores - reviewing individuals vis-a-vis store performance, creating charter of improvement plan, devise mass training if required.

- 20% of your time working with other functions with respect to training needs and requirement.

- 10% of your time creating and developing brands specific training content and design.

- 10% of your time driving R&R and engagement programs like D-Day for the stores.

You know you have done a great job if :

- All the new joiners get the confidence to - Rock-on- after the induction\orientation sessions.

- You are able to act and be perceived as a strong support pillar for delivering store performance - both individuals and store.

- The stores consistently achieve excellent audit scores.

The people you need to work with Within function

- Store Managers\FCs

- Retail Ops Manager

- Visual merchandiser

- Buyer

- Business Manager

- Business Head Outside function

- External training agencies

- External audit agencies

What is that you need to do :

- Act as a coach and mentor for the store staff.

- Create strong and consistent brand DNA and standardization across stores.

- Act as a quality controller for the stores.

- Responsible for developing and implementing the induction process for new staff.

- Regular visits to the stores - interact and understand ground realities of store staff.

- Track and measure the success of training programs, generating meaningful reports, insights and share recommendations to internal stakeholders and senior leadership team.

- Review and re-design training program and interventions basis business and store requirement.

- Driving R&R for the stores

- Keeping up-to-date with new interventions in store trainings in outside world.

- Exhibit strong budgetary controls on the training expense.

- Maintain and upgrade relevant training material and records.

Capabilities :

- Strong business acumen and sensitivity towards different brand essence.

- Leadership skills with ability to coach - effectively teach\develop others to next level.

- High energy levels - with ability to be involved in multiple tasks and ability to juggle.

- Effective listening and communications skills - simplify communication with ability to put the point across the board.

- Ability to do objective review - individuals and stores.

- Strong on devising need based interventions.

- Good analytical skills.

- Empathy

- Good planning and organizing skills.

- Basis budgetary controls and monitoring.

Experience : Minimum 5 years of experience of delivering and designing training preferably from fashion retailing

- Sharp mind with ability to understand business linkages.

- Self-starter.

- Proven track record of training delivery and creating training materials.

- Explicit examples of training interventions for creating quality benchmarks and bettering performance.

- Good leadership skills with the ability to drive and motivate performance through effective coaching skills.

- Exceptional communicator and good at interpersonal skills.

Attitudes :

- Ability to juggle - Be the jack of all

- Self-motivated - Don't dream, obsess attitude

- Live the Brand DNA and ability to replicate it across stores - Look the part

- Believes in devil lies in detail

- Resilience keep those tune coming

- Believes, delivers and helps to create - Excellence

Preferred Industries 

- Retail

- QSR

- Hospitality