Salary Range: 15 - 25 LPA
Brief Job Description :
Management of day to day operations and ensure :
- Working within SOP
- Achieving TAT & Quality as per SLA
- Timely & accurate Reporting / Management Information analysis - For Clients, Regulators, Stock exchange & Management and other stake holders
- Bring industry best practices & Quality initiatives & create a quality culture
Management of Relationships with Clients, Regulators Investors, distributors & Internal Stakeholders.
Responsible for following :
- Number of Escalations
- Client feedback
- Prompt qualitative response to query from Client/ Regulator
- Manage Dash board of activities in time & take corrective action based on it
- Sound concepts in both primary and secondary market operations & reconciliation
Audit of Operations : Internal / External and Third party
- Updates in Regulations and processes - Periodical updates in regulations, Institute of Company Secretaries and Chartered Accountants, and review the processes
Team Management : Ensure Learning Initiatives, Adherence to discipline, punctuality and compliance by the team & Provide training and demonstrate leadership skills, Attrition Management
- Optimizing Staff cost & Operational costs
- Maintenance of target revenue from each client as budgeted for the year.
- Ensure bills to clients are raised in time & realization of timely payments
Work Experience required : (Mention number of years- experience and industry preference)
- 10+ years of experience across Operations / transaction processing / client management out of which 5+ years should be heading operations for a BFSI process, heading a large team.
Competencies/ Skills Required :
- Knowledge in related regulations
- Transaction processing, Process Management, Program Management
- Relationship Management
- Team Management
- General management abilities with strong communication and presentation skills
- Hands on knowledge on the finance and securities market environment
- Good orientation towards investor and client servicing
- Ability to manage high volumes
If interested for the above mentioned role then kindly apply with your updated resume/ please reach out to 9866550782.
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