Assistant Manager/Manager - Risk Management & BCMS - BPO

Assistant Manager/Manager - Risk Management & BCMS

Total Years of Experience : 7-9 Years

Relevant Experience : 6-9 Years

Location : Chennai 1 - AMBIT

Designation : Assistant Manager / Manager (Risk Management and BCMS)

Reporting to : Director (Risk Management and Process Engineering)

Job Description :

Risk Register :

- Create, Review and Update Risk Register for various functions in SSC, Chennai and Mumbai

- Analyse risks in all delivery and support teams w.r.t. Process, People, Technology and Infrastructure and update Risk register

- Track events at SSC, Competitors, Shipping Business and other national and international events that may impact SSC and review the Risk Register

- Circulate periodic reports related risk assessments and updates

Business Impact Analysis :

- Prepare and maintain Business Impact Analysis (BIA) documents for the different delivery teams aligned to ISO 27001 and ISO 22301 standards

- Business Continuity Planning (BCP) - Design and Testing

- Socialize the BCP concept amongst staff at Chennai & Mumbai by awareness sessions and other campaigns

- Facilitate BCP Steering Committee formation and define roles and responsibilities

- Prepare BCP with Chennai and Mumbai as BCP sites for each other aligned to ISO 27001 and ISO 22301 standards

- Prepare SOPs for conducting BCP tests and responding to potential BCP situations

- Plan, coordinate with delivery and support teams and conduct tests for different delivery teams and validate BCP

- Review BCP test results w.r.t. Operational KPIs, BCP KPIs and SLA requirements with the leadership of delivery and support teams

- Conclude lessons learnt from BCP test results and review SOPs and update them as required

- Conduct periodic Admin, IT and HR Risk and Resilience audits, share the recommendations and follow up on the recommendations to closure

- Circulate periodic reports on the current status of; Progress, Process Deliveries Training, Improvement Plans and related areas, to give complete visibility, to all key players within all India delivery locations and key stakeholders

Implementing BCP :

- As per BCP SOP, coordinate response to BCP situations

- Monitor and report progress in implementing BCP

- Facilitate the declaration and revocation of BCP by the concerned authorities

-Review BCP implementation results w.r.t. Operational KPIs, BCP KPIs and SLA requirements along with the leadership of delivery teams

- Conclude lessons learnt from BCP implementation results and review SOPs and update them as required

- Give feedback to agencies including delivery and support teams on improving CAPA w.r.t. avoiding BCP situations

- Follow-up on CAPA implementation

Interfacing with ISMS teams :

- Share required information with the CISO and ISMS implementation teams as required

- Liaise with them during internal and external ISMS audits

Certification to ISO 22301 Standard :

- Organize Lead Auditor training for key staff within BCP team

- Train staff in delivery and support teams as Internal Auditors

- Prepare BCMS Manual and other related documentation

- Organize BCMS internal audits, review results and facilitate corrective actions

- Liaise with external certification audits and coordinate external audits

- Monitor Corrective Actions for external audit findings

Key Deliverables :

- Ensuring business continuity under different potential BCP situations

- BCP and related SOP and BCMS Manual preparation and updates aligned to ISO 27001 and ISO 22301 standards

- Planned BCP tests, Test reports and review of results

- BCP implementation and review

- BCMS certification to ISO 22301 standard

Qualification and Job Specification :

Essential Qualifications :

Education : An Engineer with a minimum of 60% marks or equivalent Grade / CGPA from not less than a Tier-II college

Skills : Expertise in the design, documentation, testing and implementation of BCPs; Knowledge of Shipping Domain would be an advantage

Training : Certified BCP Implementer; Certified Lead Auditor to ISO 22301 Standard and preferable ISO 27001 Standard

Job Specifications :

- Self-motivated & passionate about Risk Management and BCMS

- Go-getter who can facilitate discussions / meetings with personnel from different functions and teams

- Excellent Communication Skills (Verbal & Written)

- Well versed in Risk Management and BCMS approaches and solutions

- Expertise in MS Office Tools (Excel, PPT, Word)

- Ability to anticipate potential risks and problems and facilitate with solutions

R. Mahesh Kumar