Assistant Manager/Manager - Quality - O2C/P2P/R2R - BPO/KPO

Quality Assistant Manager/Manager

Designation : Manager/AM

Location : Hyderabad

Shifts : 2 PM - 12 AM (UK Shifts)

- The exposure to O2C/P2P/R2R (core F&A) domain is very important for this position.

- Business is open to look at ops profiles too we are not necessarily hung up for candidates in current Black/Green Belt stints.

- Exposure to digital technologies and involvement in transformation drives in their current organization is a definite plus.

Job Responsibility :

- Focus on Process improvement and cost reduction for clients to deliver tangible benefits

- Lead and Implement business process management system for clients

- Lead Quality Projects for the business, individually complete 2-3 high impact projects per year as per corporate guidelines.

- Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

- Conducting and reviewing FMEA/VSM periodically

- Base lining Study and Bench-marking/Standardization

- Capacity Utilization / Productivity reporting and analysis

Improving LSS DNA : Coaching and Mentoring Project Owners in DMAIC/Re-Engineering/ Lean, Co-facilitate LSS trainings, if required

- Best practice sharing & implementation

- Build and drive CI and Transformation roadmaps, aligned to customer priorities

- Drive Customer governance on CI, leading to high NPS

- Drive Productivity Initiatives

- Individually complete 2-3 high impact projects per year per corporate guidelines.

Build LSS DNA culture - Drive and Track Quality DNA - training, testing & certification

- Coaching and Mentoring Process Owners and Team Members in Lean and Six Sigma

- Best practice sharing & implementation

Skill Required - External Requirement :

- 3 to 5 years of prior experience in Quality/six sigma, Knowledge of Statistical tools/Knowledge of various Quality Systems/ Knowledge of Minitab

- Ability to learn very quickly and identify improvement opportunities globally

- Excellent Excel and reporting skills

- Ability to work in diverse teams and with multiple stakeholders

- Very strong analytical skills and result orientation

Skill Required - Internal Requirement :

- Six Sigma Green Belt & Lean certified Experience in quality role preferred but not a requirement

- Ability to learn very quickly and identify improvement opportunities

- Excellent Excel and reporting skills

- Ability to work in diverse teams and with multiple stakeholders globally

- Very strong analytical skills and result orientation

- Positive attitude with a focus on continuous process improvement and an open mind to change

- High standard of integrity, strong self-confidence to state and support opinions

- High energy, strong influencing skills

- Ability to work on own initiative