Assistant Manager/Manager - Product Operation

Key Responsibilities : 

- Communicate with external and internal stakeholders through various channel maintaining high customer experience at all times

- Identifying, troubleshooting and resolving technical issues, and circling back to affected customers

- Responsible for writing product requirements, working with the product and development teams to resolve issues

- Work with content, supply, product and engineering teams to improve the customer experience

- Manage client expectations regarding estimated response times for issue resolution

- Demonstrate a proactive approach to the improvement or optimization of existing processes

Skills & Experience required : 

- Ability to handle difficult stakeholders - exhibit courtesy, empathy and apply understanding to all interactions

- Microsoft Office expertise - Excel, Word, Power point

- Ability to work in a culture that thrives on feedback and seeks opportunities to stretch outside comfort zone