Assistant Manager/Manager - Process Excellence - BPO

We are currently hiring for AM/M Process Excellence for an International BPO firm located in Bhayander-west.

If your profile matches with the below JD the kindly drop us the updated CV ASAP

Job Description:

Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. Minimum Black Belt Certification from the reputed institution. Demonstrated practical experience in quality management system

Ability to drive change in a division, interfacing with Operations Process Managers and Senior Process Managers

Identifying roadmap of process improvement for the division

Leading Six Sigma Green /Black Belt projects

Mentoring projects based on tools and methodologies (Kaizen, Six Sigma) - Conducting reviews for Kaizen projects.

Conduct trainings of Six Sigma, Kaizen and other quality concepts

Desired Candidate Profile

Education-Graduation

Black belt / Green Belt certification is must and should have experience in BPO's

Exposure to quality systems (ISO, COPC, etc) preferred

Process Specific Skills :

- Lean Six Sigma Black belt / Green belt Training / Certification from reputed organization / institute

- Knowledge of quality systems (ISO, COPC) preferable

- Should have conducted Six Sigma trainings

- Soft skills (Desired) :

- Soft Skills (Minimum) Functional

- Operational planning and process management to effectively plan, prioritize and execute everyday QC operations

- Knowledge of quality assurance, process improvements, domain, etc

- Monitoring and Reviewing

Leadership ;

- Fosters a spirit of collaboration and team work

- Ability to relentlessly pursuing excellence

- Demonstrates an intellectually agile and analytical approach and thought process

General :

- Conformance to policies / compliances with auditing skills and eye for details

- Ability to coach and give feedback on an ongoing basis.

- Strong written and verbal communication skills

- Project management skills and ability to lead in a continually challenging environment

Work Experience Requirements :

- Minimum 7+ years of total work experience with at least 2 years of relevant in BPO / ITES industry

- Must have led at least 3 to 4 BB/GB projects with significant savings

- Minimum 2-3 year in current role / assignment

Shift: Rotational night shifts/5 days working

Salary: As per company Standards

Location: Mumbai (Bhayander)

KAMAR KHAN,
SERVIAM CONSULTANCY SERVICES
Office - 022-65342228.