Assistant Manager/Manager - Group Operations - Affinity Servicing - Insurance Firm

Our client is a is a joint venture company, formed between India's most revered Group, and Asia's largest, independent listed pan-Asian life insurance group.

Function - Group Ops (Affinity Servicing)

Job Description:

- Tracking servicing TAT adherence (Issuance/affinity/claims) as per defined SLA's leading to partner expectation.

- Weekly call with Sales/MPH/Ipru Servicing team on pending cases (Issuance/affinity/claims) and ensure timely revert from respective owners.

- TAT adherence report to be shared with respective partners on a regular basis.

- Understanding the dashboard requirement from MPH and making it available

- Close loop escalation cases and ensure end to end closure.

- Align with Sales/MPH/Cops and work on reduction in Issuance Discrepancy cases.

- Highlighting the process gap and work on fixing the same

- Drive synergy between various teams and align them to enhance the sales/partner experience.

- Facilitating Integration of serving portal/API (Issuance/service/claims) for respective partner

- Ease out processes and real time visibility to partners on status for respective processes.

- Prepare timely MIS and daily reports on various facets deliverable to sales/partner.

- Understanding competitive learning and make best practice in implementing

Requirements:

- Strong and effective communication

- Willing to travel (around the city)

- Basic skills of excel.