Assistant Manager/Manager - Analytics - BFSI

Global Decision Management is a global community that is driving data-driven transformation across multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast growing organization working with businesses and functions across the world.

What do we offer:

As part of Retail Services team, we support analytical functions across cards business of retail partner, primarily focusing on marketing analytics. Few notables among the multiple areas we work in:

- Customer lifecycle management: Design and implement strategies to improve customer experience and drive revenue, spanning across all 3 stages of customer lifecycle - Acquisition, ECM and Retention

- Campaign Execution/Offer optimization: Design, test and implement innovative and customer-centric offers tailored to drive customer delight and grow engagement

- Digital: Trace customer's digital journey with Citi, design strategies to make digital experience more engaging and drive revenue through low cost digital channels

- Revenue/Financial forecasting: Design, maintain and enhance P&L forecasting for all products & portfolios, ensure strict adherence to accounting standards and accurate forecasting techniques to help product managers plan better

In order to achieve the best in class analytical solutions across business units we use the best in class tools and technology.

Expertise Required:

Analytical Skills

- Basic Statistics

- Hypothesis testing, A/B testing, Segmentation

- Proficient in Formulating Analytical methodology, identifying trends and patterns with data, and providing actionable insights to the business stakeholders

- Ability to handle complex data and generate meaningful business insights

- Knowledge of Banking, Credit Card Industry, Marketing Analytics would be an advantage

Tools and Platforms

- SAS, SQL

- MS Excel, PowerPoint

Soft Skills

- Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form

- Should have excellent communication and interpersonal skills

- Strong process/project management skills

Educational and Experience:

- 2 to 8 years of hands on experience in delivering Analytical solutions

- MBA / Master Degree in Economics / Statistics / Mathematics / Information Technology / Computer Applications / Engineering from a premier institute.

- BTech / B.E in Information Technology / Information Systems / Computer Applications