Assistant Manager - Learning & Development - Mortgage Services

Learning & Development (L&D) Assistant Manager

About the company: They are the largest independent mortgage loan servicer in the United States and the fifth largest overall mortgage servicer. It is publicly traded (NYSE: OCN) company and is widely recognized in government, industry, community and media circles as a leader in foreclosure prevention, mainly through loan modifications.

Job Title: Learning & Development (L&D) Assistant Manager

Reports To: Manager L&D

Location: Mumbai

Shift: 4 PM-1 AM

Job Purpose:

- To design, deliver, manage and evaluate organizational L&D activities. To provide employees with professional L&D support, guidance and solutions.

Key performance indicators:

- Content Development

- Training Delivery

- Training Effectiveness and ROI

Key Tasks:

- Support the development and implementation of the L&D plans for each role

- Liaise, support and advise L&D activities for stakeholder

- Design and delivery of L&D solutions, ensuring content and delivery meets business objectives.

- Manage L&D administration; tracking L&D requests and activities,monitoring Personal Development plans, course invitations, room bookings, evaluations and ROI

- Co-ordinate, design, deliver and evaluate L&D solutions; facilitate workshops, meetings, learning groups and training courses.

- Identify external vendors and other initiatives to support development activities.

- Coach, advise and/or guide employees on all aspects of L&D activities.

- Promote a positive learning organization and support and Implement changes

- Identify improvements to L&D processes, procedures and systems.

- Manage vendor payments and the learning library