Presently we have opening with one of our reputed clients. Please find below the details:
Job Type: Permanent
Location: Mumbai
Department: Knowledge Services
Job Description:
Title: Assistant Manager - Knowledge Management
Job Purpose/Role
- To provide knowledge management support to Group companies
- Plan & execute knowledge management projects in the areas of KM system design, maintenance, document management and content management
- Ability to understand knowledge requirements and build suitable solutions including process mapping, business process manuals, taxonomy, content tagging and tool design and maintenance
Responsibilities:
- Translate business challenges & requirements into corresponding Knowledge Management Strategy and Solutions
- Creating a Knowledge Management framework, streamlining existing knowledge base, designing processes for knowledge management systems and on-going management of the knowledge database
- Ensure consistent, high-quality service by developing and maintaining dedicated, strong relationships with primary stakeholders of the team
- Responsible for End-to-end Project Management - assess the needs of the project, recommend methodology & approach for the project; including who to elicit information from, what techniques to utilize, create and adhere to timelines, design and implementation of the solution including unit/user testing
- To manage the effective capture and use of internal knowledge and its integration into the knowledge base
- Develop best-in-class Standard Operating Procedures taking into consideration the quality of the content / documents in terms of its structure, content, tone, audience, mechanics, formatting and consistency
- Work with business verticals and teams to enhance the ways knowledge is categorised and stored
- Write, edit, and proof-read all new content and communication based on the organisation's communication style guide and content standards
- Contribute towards developing strategies to position, develop and leverage your vertical offerings to potential customers/ stakeholders
- Responsible for creating proposals for new projects
- Manage multiple projects in a fast-paced, deadline-driven environment
- Strong team player, ability to work in a team as well as take complete ownership of a project, agree timelines and deliverables with stakeholder
Requirements:
KNOWLEDGE:
- Knowledge of Microsoft Office Power Point & MS SharePoint
- Should have good knowledge and understanding of Knowledge Management, techniques & platforms used as well as industry best practices
- Usage of content management tools like SharePoint, Lotus Notes etc.
SKILLS:
- Excellent verbal and written communication skills
- Good interpersonal skills & stakeholder management exposure is required
- People management skills
- Experience in Knowledge /Content Management; Content Development Role
- Comprehensive Project management skills including project planning, scheduling and accountability
- Strong proficiency in MS Office (PowerPoint, Excel, Word, Visio, & MS-project)
- Self-motivated, ability to think independently and deliver
- Excellent organizational, communication, and presentation skills
BEHAVIORS:
- Adaptability
- Willingness to travel
- Strong team player
- Ability to work in a team or handle a project independently
- Attention to detail
- Ability to flag potential problems and escalate where appropriate
- Solution oriented
- An ability to work under pressure and cope with competing demands
EDUCATION:
- Graduate in any discipline (Postgraduate - MBA desired)
EXPERIENCE:
- At least 3-8 years of relevant experience in Knowledge Management projects.
About the Company:
One of the international London based financial services group with significant operations in Asia, the US and the UK with around 24 million customers- base and - 496 billion of assets under management.
If interested in the discussed position then kindly revert with the following required details:
Latest CV:
Years of Exp:
Current CTC:
Expected CTC:
Notice Period:
Kindly feel free to connect with us on the given email id in case of any queries.
Purnendu Shakunt
Hirewire Solutions
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