Assistant Manager - IT Operations

Assistant manager IT operation

Roles and Responsibilities:

- Manage all aspects of the company's office technical infrastructure including: Microsoft 365 (E5) management, including Azure AD, Intune, Bitlocker, Thread Management, Email, OneDrive, Teams, SharePoint, Yammer, Excel, Word and other.

- Atlassian Jira and Confluence administration

- Network switching, Internet connections, firewalls, and Wi-Fi devices

- Mobile device support

- Provide face to face and remote technical support for all employees worldwide

- Client device support for Microsoft Windows (predominantly), Mac OS X, Android and iOS devices.

- Recommend, test & implement new software / hardware products & solutions.

- Work with vendors to acquire hardware, software, services, support contracts, licenses, etc., as required.

- Lead a team of 4-5 IT engineers providing global IT helpdesk support

- Coach the team members

- Out of hour work will be required for monthly patching and emergency items as needed.

- Ensuring all software purchased licensing is recorded and maintained

- Setting up new users and disabling expired accounts in accordance with HR requirements

- Re-Imaging and configuring new laptops and desktops

- Install authorized software to laptops and desktops

- Troubleshoot system related problem reported by users

- Ensure all logs for equipment and users are maintained

- Creating purchase requisition for IT Hardware/Software

- Perform periodic reporting

Desired Candidate Profile:

- Candidate should have at least 8+ years of experience in desktop support, systems administration, and networking.

- Experience managing people

- Strong experience supporting IT operations for globally distributed teams

- Candidate should have completed Bachelor or Master degree in computer or IT specialization with good track-record from affiliated university

- Excellent verbal and written communication skills in English.

- Experience resolving incidents using remote support tools

- Candidate must be familiar with windows and Mac platforms.

- Experience administrating Microsoft 365.

- Having Knowledge on troubleshooting Virtualization tools, Citrix, VMWare, Hyper-V.

- Certification on ITIL or Knowledge about ITIL best practices and ISO standards.

- Prior work experience on any ITSM ticketing tools.