Assistant Manager - HR Operations

- Collect and compile meaningful HR metrics from current process and policy parameters to identify areas of improvement for enhancing employee experience

- Partner closely with operational stakeholders across departments within the business & be a key bridge of effective interaction and connectivity to develop, implement, and administer HR Processes

- Build and maintain a positive environment to train and develop HR team members to foster understanding of broad HR principles, policies, procedures and systems with a high level of customer service focus

- Create high quality knowledge base content & communicate that content to the right audience at the right time and act as general HR subject matter expert in operational HR cases

- Assist in the planning and implementation of key organizational/HR initiatives. Collaborate with HR Business partners and business teams to execute programs in a timely and effective manner

- Responsible for building, maintaining, and upgrading KRAs, SOPs, Process Maps and creating documents on various new and existing process

- Reviewing weekly and monthly reports and on real-time basis implementing strategies to on-going challenges and issues

- Come up with new ways to measure employee morale and determine methods for improving overall employee satisfaction

- Assist in communicating company policies and procedures to promote an understanding amongst the employees and foster a working environment which is conducive through effective employee relations activities