Assistant Manager - Go To Market - Electronics Product/IT/Consumer Durable

Role description:

Customer Experience:-

- Help build capability in smart watches amongst store staff in all retail channels

- Ensuring a delightful experience for all our wearables- customer during and post purchase

- Responsible for the customer's experience with the product & solving any customer issues related to the product

- Building knowledge base/content towards Technology Products relevant for us and cascading them to our regional - smart- SPOCs

- Helping in organizing - Tech Day- in the regions to evangelize smart products among sales & store staff

Launch Readiness:-

- Managing and Coordinating with third party product testing agencies

- Liaising with the service team to ensure service center readiness before the launch

- Coordinating with internal stakeholders to ensure implementation of distribution plans and preparedness

- Coordinating events and campaigns for Smart Product launches

Key deliverable :

- Reaching out to customers post the sale of the product to understand their feedback & usage experience

- Ensuring staff readiness in terms of knowledge and capability to sell smart products by running a certification program across India in coordination with regional trainers and vendor partners

Must:-

- Candidate must have prior experience in electronics/electrical products/AI or IOT products.