Posted By

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J.S.Kushwaha

HR at Comefforts

Last Login: 12 July 2024

Job Views:  
594
Applications:  120
Recruiter Actions:  5

Job Code

1425734

Assistant Manager - Fraud Operations - Banking Domain

4 - 8 Years.Gurgaon/Gurugram
Posted 1 month ago
Posted 1 month ago

AM- Fraud operations (Banking domain) (Team handling experience on paper is a must)

4+ years experience of operation management in fraud / risk investigation / banking customer service process


Customer service experience required.


Shift - Rotational


Location: Gurgaon


Mode: WFO


Communication excellence


Immediate to 30 days


Target companies: SBI Cards, American Express/Banking & Financial organisations.


PFB the details for reference:


Role Assistant Manager


- Should have 4+ years experience of operation management in fraud / risk investigation / banking customer service process


- Experience in Managing team of 10+ employees in blended process of voice and back-office operations in any banking related process


- Build strong team relationship within and across teams


- Ensuring compliance with regulatory standards.


- Ensuring compliance with company/client policies and guidelines.


Responsibilities:


- Analyzing team performance, manage all administrative task and provide coaching and feedback to team to deliver strong results


- Manage team performance, conduct one on ones and provide constructive feedback to the team on improvement areas


- Monitors numerous real-time queues related to credit card / debit card, check and online transactions across all products (checking/savings, credit cards, loans and Investment accounts)


- Responsible for all aspects of reviews as it relates to lending and credit card applications, account openings, fraud referrals, and the review of transactional activity; inbound/outbound calls to confirm activity


- Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses


- Contacts and effectively communicates with customers and internal partners to ensure all SLAs are achieved with little or no supervision.


- Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity

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Posted By

user_img

J.S.Kushwaha

HR at Comefforts

Last Login: 12 July 2024

Job Views:  
594
Applications:  120
Recruiter Actions:  5

Job Code

1425734

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