Assistant Manager - Early Collections - BFSI

There is an urgent immediate Opening with one of our esteemed client for the position of Assistant Manager - Early Collections

Please find below mentioned Job Description for the same.

Position : Assistant Manager - Collections

Experience : 3+ years

Location : Gurgaon

Educational Qualification : Master's Degree

Key Roles & Responsibilities :

- Actively monitor bucket efficiency and continuous monitoring of key collection metrics

- Ensuring effective manpower alignment to drive bucket efficiency

- Mentoring and coaching of Operators / TL's

- Ensuring daily, weekly and monthly targets are achieved

- Daily, weekly Review to keep a track of team performance against the targets

- Liaising with support functions to improve team performance

- To drive high productivity with efficiency

- Must be able to effectively execute collection strategy.

- Needs to control absenteeism and attrition in the portfolio

Desired Profile :

- Minimum 3 years of inbound experience

- Must have exposure to call center environment in middle management role

- Knowledge of Dialer Management

- Must have handled TL- s/AM's with minimum span of 70 FTEs

- Must be able to drive the Team for higher with Efficiency and Change as per business and requirements.

- Should be well versed with MS Office applications

Only genuinely interested candidates should apply.

Salary Range: 8 - 11 LPA