Assistant Manager/Director - Service Excellence - Big4

Looking for Service Excellence AM & Assistant Director roles

Accountabilities:

- Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences

- Deploys consulting best practice, knowledge and techniques when undertaking work

- Performs rapid assessment of current landscape for clients and is able to provide insights around hypothesis and solutions

- Manage business stakeholders across different levels and build a strong relationship

- Manage direct onshore facing projects independently

- As a team member, assists in providing smooth delivery of internal project/program outcomes

Required experience:

- Strong experience in problem solving and driving change through technology

- Total experience between 8-12 years

- Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.

Competencies/ skills :

- Assess End to End processes to identify improvement/automation opportunities and create an automation/transformation roadmap.

- Knowledge of Business Process Re-Engineering, Six-sigma concepts of DMAIC, Project Management (and all tools included therein).

- Mentoring & experience in creating, reviewing & closure of projects.

- Well versed with contemporary technologies & leading tools, RPA (attended/unattended) automation, Machine learning, Artificial Intelligence and Analytics, also have a proven record of implementing large scale Transformation project

Qualification: Any Graduate/Post Graduate