Assistant Manager/Deputy Manager - Transitions - BPO

Jobs opportunity for a working professional holding at least 5 years of experience in leading or managing end to end transitions - assume complete ownership of transition deliverables.

Location: Pune

Your Future Employer: a leading Business Process Management (BPM) company.

Responsibilities:

- Leading / managing end-to-end transitions - assume complete ownership of transition deliverables

- Thorough project planning - creation of detailed transition plans, RACI, identifying interlinkages/ dependencies and key risks

- Co-ordination and collaborative working with various functions - HR, training, technology, operations etc. to ensure timely execution of deliverables

- Ensuring key transition documents like risk log, action log, change requests, governance / review presentations, minutes of meetings etc. are maintained and shared in a timely manner

- Adherence to the transition's framework

- Timely escalation of risks/ issues/ conflicts and any other areas that need support

Requirements:

- Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies

- Bachelor's degree (graduate) in any discipline

- Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must

- Deep understanding of the different aspects of BPO business - QA, MIS, SLA, Base-lining, etc.

- PMP or other project management certification is a plus.

- Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus

What is in it for you?

An opportunity to work with global clientele in a fast-paced environment with a growth oriented & enthusiastic team.