Assistant Manager - Delivery Operations - Big4

Service Delivery :

- Ensure exemplary relationship is developed with the ASPAC Account Managers and Lead Partners

Able to do the following:

- Aligning all accounts team members within ASPAC

- Guiding and encouraging accounts to use best practices across Account and Sector Management teams

- Maintaining pipeline sanctity through daily cleansing and necessary reach-outs

- Maintaining an up-to-date, complete view of top opportunities, wins and losses for your accounts

- Contributing towards creating and then landing new products into accounts

- Help drive the Annual Account Plan and keeping a track of it through the year

- Collaborating across the teams in the larger Business Unit to ensure the client needs are met and working as a single point of contact for the onshore account team

- Architecting requirements, analysis & providing research insight in other phases across existing account program ensuring delivery on planned value

- Help the account and sector teams to increase service opportunities leading to better management of the account

- Work with account and sector teams to affect the content represented on different marketing collaterals / channels to be the most beneficial and improve operational efficiencies for the team

- Work closely with your manager to ensure consistency and quality of support provided by Key Accounts program team, devise quality procedures, standards and specifications formats)

Quality Assurance :

- Ensure consistency and quality of reporting support provided. As a Lead able to review the deliverables and ensure high quality and increase the scope of work with the help of Innovation and customized client solutions.

- Work closely with the manager to ensure consistency and quality of support provided to onshore account teams, devise quality procedures, standards and specifications

Essential skills required :

Education / professional qualifications

- MBA/Master's degree from a Tier 1/Tier 2 institute or equivalent Post Graduation/diploma

Prior Experience :

- 7+ years of Business experience in a similar role for a large multinational company (Experience in a professional services firm would be an advantage)

Required skills :

- Strong delivery management skills, Excellent attention to detail is a must

- Master degree in any discipline - preferably MBA.

- Understanding of an Account Planning and Sales process

- Proficient in Microsoft Office (especially MS Excel and MS PowerPoint) & Data Analysis

- Good communicator both verbal and written (face to face as well remotely)

- Project management experience

- Works well within a team environment

Behavioral / team skills :

- Drive and commitment to deliver a high quality service to the KPMG network

- Professional and organized approach to work and a strong team player

- Working to strict deadlines and flexibility in time management to adjust to global teams

- Excellent written and verbal communication skills.