Assistant Manager - Data Analysis & Change Management - Consulting Firm

The Role:

The role involves providing leadership, direction and or support for change management programs, projects and initiatives to advance the strategic business and people goals of the organization. Set direction and/or define components of change strategy, drive communications of strategy and implementation and contribute to training and capability development

Key Responsibilities:

- Manage stakeholder, generally GS Business Functions Leads, insights with their teams/projects leads to set direction for defining components of change strategy and coordination of change activities in line with the integrated workstreams

- Definition of the overall change journey, related governance and change adoption approach

- Partner with team leads and leadership to manage and track overall change journey, including business readiness across impacted audiences

- Use proven change methodology - Modern Change Framework - and experience in global programs, to implement a change management approach and program which may be jointly developed across initiatives

- Manage the facilitation of the user adoption

- Work with teams leads/leadership to manage and prepare additional stakeholders for behavioural change

- Create and drive the communications strategy and planning for internal and external activities by coordinating with the internal and external Marketing + Communications teams

Skills Required:

- Proven expertise in designing and developing communications and training solutions

- Proven expertise in working with MS Office Tools particularly MS Word and MS PowerPoint

- Broad knowledge of company's processes, systems, and organizational structures

- Can demonstrate understanding of change management trends within the organisation.

- Ability to assess end user requirements and identify behavioural impacts to efficiently address change solutions

- Ability to work effectively with team members in a global, virtual environment

- Extremely strong oral, written, and interpersonal skills with the ability to interface with all levels of management and staff

- Strong project / program management skills

- First-hand experience working with Design thinking and FORM concepts is an advantage

Qualifications & Experience:

- Experience supporting large, complex change programs

- Bachelor's degree:

- Minimum 6 years project / program management experience or equivalent

- Minimum 8 years change management experience or equivalent

Good to have:

- FORM Certification/Knowledge

- Design Thinking Certification/ Knowledge

- Change Management Certification, or

- Travel industry knowledge

- PMP or similar certifications

- Strong GS Cross Functional network: GS Change Management, Mobility, M+C, HR, Marketing, Creative, CIO, Environment Operations