Recruitment Manager at Personaliq
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Assistant Manager - Customer Success - B2B - eCommerce (1-3 yrs)
Customer Success Assistant Manager - B2B / E-commerce
- Be the Single point of contact for your customers post-sales.
- Training and onboarding customers.
- Build a relationship with your key accounts and the stakeholders, and ensure customers have the optimal experience with SurveySparrow.
- Work closely with sales teams and sales leaders to assist in winning business and ensuring that clients are successful.
- Conduct quarterly business reviews with your customers.
- Initiate regular meetings with your customers.
- Showcase newly released features and maximize the usage of relevant features.
- Share the product roadmap with the customer when needed and help the product team with early feedback.
- Collect customer requirements/feedback and bring that back to the product and engineering team.
- Monitor user/account health score.
- Identify upsell opportunities and ensure renewals.
- Control churn.
- 1-3 years of experience in SaaS or software product companies in a customer-facing role.
- Active listening skills and Effective communication.
- Excellent verbal and written communication skills.
- Strong empathy for customers and passion for growth.
- Result-oriented and has great attention to detail
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