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02/11 Esackiappan
Recruitment Manager at Personaliq

Views:1401 Applications:361 Rec. Actions:Recruiter Actions:0

Assistant Manager - Customer Success - B2B - eCommerce (1-3 yrs)

Chennai Job Code: 1333405

Customer Success Assistant Manager - B2B / E-commerce


Job Description:


Responsibilities:

- Be the Single point of contact for your customers post-sales.

- Training and onboarding customers.

- Build a relationship with your key accounts and the stakeholders, and ensure customers have the optimal experience with SurveySparrow.

- Work closely with sales teams and sales leaders to assist in winning business and ensuring that clients are successful.

- Conduct quarterly business reviews with your customers.

- Initiate regular meetings with your customers.

- Showcase newly released features and maximize the usage of relevant features.

- Share the product roadmap with the customer when needed and help the product team with early feedback.

- Collect customer requirements/feedback and bring that back to the product and engineering team.

- Monitor user/account health score.

- Identify upsell opportunities and ensure renewals.

- Control churn.

Requirements:

- 1-3 years of experience in SaaS or software product companies in a customer-facing role.

- Active listening skills and Effective communication.

- Excellent verbal and written communication skills.

- Strong empathy for customers and passion for growth.

- Result-oriented and has great attention to detail

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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