Assistant Manager - Customer Services - FMCG - NITIE/NMIMS/SP Jain/IIT B/XLRI

Assistant Manager - Customer Services || Diversity Role

FMCG Company

This profile is for Customer Service Manager which requires strong analytical skills, knowledge of SAP SD module and preferably experience from FMCG Order to Cash process. MBA from a good institute (NITIE, NMIMS, SP Jain, IIT Bombay, XLRI) is desirable.

Job Location - Gurgaon

Pref. batch - 2019 - 2021

Yrs. of exp - 01 - 03 Yrs.

Responsibility

- Track and Monitor supply KPIs like fill rate, In-stock and DOH for Key accounts.

- Work closely with the Corporate KAMs to achieve the JBP targets with the customers

- Reconcile supply KPIs with key accounts and monthly reporting to sales and supply team

- Responsible for master data accuracy and timely listing/delisting of products

- Drive regular discussion on supply KPIs with key accounts and take action to improve KPIs

- Work closely with key accounts, KAMs and Demand planning team to improve channel forecast accuracy

- Improve distribution capability with respect to customer requirement across locations

- Lead supply chain innovation for better and improve efficiency of customer channel

- Conceptualize, Implement & execute - customer service improvement projects

- Manage team to MT COPC team implants and billers

PERSONAL ATTRIBUTES

- Achievement focused and able to work in a direct and often pressurized environment.

- Entrepreneurial skills in terms of innovation and problem solving

- Ability to influence and build relationships with key stakeholders (sales, customers, finance)

- Perseverance, tough-mindedness and ability to influence

- Demonstrates strong team working abilities and commitment

- Commercial awareness - Understands the impact of Supply decisions on business profitability

- Strong track record of delivery

- Excellent analytical and communication skills