Assistant Manager - Customer Insights Lead - Retail

Job Role:

- To define, develop & extract insights from customer data for improving decision making in all business units

- The recruit will be directly working out of Head Office in Dubai with key business stakeholders to improve the customer experience

- Analyze data to evaluate existing customer related decisions framework and apply analytical techniques to discover meaningful patterns

- Develop and support sophisticated & innovative analytical solutions that generate actionable customer insights by utilizing diverse information

- Manage end to end project delivery with project teams and ensure quality, timeliness and accuracy of the output

- Provide high-end consulting to functional teams to help them sharpen their business strategy around customer

- Keep abreast of industry trends and emerging methodologies to continuously improve skill-set around customer analytics

- Contribute to knowledge sharing and improve team productivity through training/documentation of best practices that are directly linked to customer engagement

- Own and drive CVM governance for the entire organization

- Attend meetings with CXOs on a quarterly basis and understand their expectations, make suggestions on way forward

- Meet analytics vendors and marketing managers of various brands on a weekly/fortnightly basis, guide them in building roadmap and milestones considering brands- offerings and middle east market scenario

Desired Skills and Experience:

- Bachelor's or Master's degree in any quantitative discipline. Candidates from Economics, Statistics or Operations Research background from reputable institutions will be preferred

- Expertise in analytical tools such as SAS/SQL, R, etc

- Expertise in analytical techniques such as Linear Regression, Logistic Regression, Cluster analysis, Market Basket analysis, etc.

- Expertise in executing campaign and detailed knowledge of campaign evaluation

- Strong business acumen and ability to translate data insights into meaningful business recommendations

- Expertise in visualization tools such as Qlikview, Tableau, etc.

- Strong MS office skills and data visualization competence

Excellent verbal and written presentation skills

- Attention to detail and ability to work in high pressure environment

- Proven experience in delivering analytical solutions within mid to large size project teams, and working in on-shore & off-shore environment