Assistant Manager - Customer Care - Technical Centre

Qualifications:

- Bachelor's degree mandatory - master's Preferred

- 5+ years of experience in customer service or related field, with at least 2 years in a management role.

- Strong leadership and people management skills.

- Excellent communication and interpersonal skills.

- Ability to analyze data, identify trends, and develop strategies.

- Strong organizational and time-management skills.

- Proficiency in Microsoft Office and customer service software.

- Experience working in the manufacturing industry is preferred.

- Ability to travel occasionally for customer visits.

Responsibilities:

- Responsible for managing the daily operations of our customer service department. Oversee a team of customer service representatives, ensuring that they provide excellent service to their clients.

- Responsible for setting goals and metrics, monitoring performance, and implementing strategies to improve the customer experience.

- Will also work closely with other departments to ensure smooth operations and effective communication.