Assistant Manager - Continuous Improvement - IT/ITeS

Assistant Manager - Continuous Improvement

Essential Skill Requirement :

- Minimum work experience of 3 years in IT/ ITeS (Full-Time Employment)

- Experience with continuous improvement initiative to enable efficiency, effectiveness and employee engagement using LEAN and Six Sigma methodologies

- Talented at building relationships and influencing various stakeholders

- Collaboration, consultation and management skills with experience of working with a diverse group of stakeholders

- Customer focused in defining quality and establishing priorities

- Knowledge of analytics/modelling and statistical software (e.g. advanced excel, Minitab)

- Excellent interpersonal skills, including influencing, negotiation and conflict resolution

- Excellent communication skills - verbal and written

- Understands the need for and recognizes negotiation and conflict resolution

- Ability to organize and run workshops based upon a pre-agreed plan

- High degree of organization, task planning and time management

Desirable Skill Requirement :

- Hands-on experience, or demonstrable knowledge, of the UK insurance industry including products, services and differing business models.

- OPEX Blue Belt or Six Sigma certified

- Experience using the following tools would be desirable - Minitab, MS Project, MS Visio, MS Excel, MS PowerPoint, Quality Center

- Certification in Customer Operations Performance Centre