Assistant Manager - Business Excellence/Innovations - IT

Roles and Responsibility :

Context of the Role:

- The resource will support team strategy - works across digital, technology, marketing, and customer experience to develop, plan and manage innovation projects and interventions

- Supports and facilitates ideation, discovery, and proof of concept processes. Identifies trends in the banking and financial services industry that could impact the organization success

- Analyse data, prepared scorecards, dashboards and reports for team to measure volume, adoption, ongoing volume, customer behaviour and the customer journey across the platform

Key Responsibilities:

- Supports implementation of digital and innovation projects. Develop business cases for digital & service improvement initiatives

- Works with cross-functional teams to define requirements for digital solutions

- Tracks and report on progress, risks, issues, and metrics Interfaces with stakeholders and executives on project requirements, project status and conflict resolution

- Analyses data, prepared scorecards, dashboards and reports for team to measure volume, adoption, customer behavior and the customer journey across the platform.

- Provides weekly and monthly analysis and reporting and executive management reporting

- Drive and evangelise campaigns related to innovations across branches and operations team to increase platform adoption

- Works with the insights team to identify and track metrics around digital performance and identify opportunities for improvement. Presents findings and recommendations

- Manages idea generation platform(increasing reach and adoption including driving campaigns)

Measures of Performance:

- Project success quality & timeline adherence

- Team-oriented with ability to interact professionally and effectively in a team environment

- Delivery within agreed timelines & quality of closure Taking ownership of end-to-end closures of task

Knowledge and skills required:

- Understanding / knowledge of digital platforms like mobile applications, customer journeys, UI, UX and automation

- Knowledge and experience on working with technologies like AI, machine learning, IOT, RPA-robotics will be an added advantage

- Proven ability to evaluate business needs and quickly identify technical solutions to solve business problems utilising appropriate product or service technologies

- Excellent analytical, oral and written communication, organisational and presentational skills to all levels

Key Skills : Computer science, Automation, Analytical, Machine learning, Telecommunication, CCNA, MS Office, Digital Marketing, Information technology, Financial services