Posted By
Posted in
Banking & Finance
Job Code
344489
Salary offered - 9 LPA
Key Responsibility
1. Client Servicing: - Provide necessary assistance to clients (depending on type of query) as per defined process and checklist.
- Coordinate with internal departments to provide suitable responses to client queries and
- Track, monitor and escalate client issues in a timely manner to enhance customer experience
- Access query management system to support and solve issues logged/highlighted by customers.
2. Business Development /Cross sell : - Meet prescribed number of representatives/authorized personnel of member organizations each day to ensure sales targets are met and/ or relationships are maintained.
- Work towards addressing existing as well as upcoming bottlenecks (E.g. Technological gaps, product gaps or process gaps) by providing additional support and handling operational detail to enhance customer satisfaction.
- Assist clients with operational setup (e.g. Telecom line leasing) by coordinating with different internal departments to ensure a rich customer experience.
3. Client Acquisition : Coordinate, support and assist with setting up road shows, seminars and or presentations for disseminating information to relevant customers.
4. Client Training : - Coordinate client training requests and forward to marketing department for delivery purposes.
- Collect, collate and submit all feedback forms and data to the marketing department for further analysis so as to enhance the effectiveness of product/service delivery mechanism.
- Coordinate and offer one on one training wherever needed to improve product/service experience.
Educational Qualifications : Essential - MBA in Marketing / Finance
Desired - NA
Role Requirements :
- Understanding of the Financial sector / capital market
- Sales/ CRM Experience in capital markets
Experience Essential : 1 - 3 years
Contact Person : Malvi - +917710072751
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Posted By
Posted in
Banking & Finance
Job Code
344489