Assistant Manager - Business Development - Capital Markets

Assistant Manager - Business Development

Key Responsibility :

Client Servicing :

- Provide necessary assistance to clients (depending on type of query) as per defined process and checklist.

- Coordinate with internal departments to provide suitable responses to client queries and Track, monitor and escalate client issues in a timely manner to enhance customer experience

- Access query management system to support and solve issues logged/highlighted by customers.

Business Development /Cross sell :

- Meet prescribed number of representatives/authorized personnel of member organizations each day to ensure sales targets are met and/ or relationships are maintained.

- Work towards addressing existing as well as upcoming bottlenecks (E.g. Technological gaps, product gaps or process gaps) by providing additional support and handling operational detail to enhance customer satisfaction.

- Assist clients with operational setup (e.g. Telecom line leasing) by coordinating with different internal departments to ensure a rich customer experience.

Client Acquisition :

- Coordinate, support and assist with setting up road shows, seminars and or presentations for disseminating information to relevant customers.

Client Training :

- Coordinate client training requests and forward to marketing department for delivery purposes.

- Collect, collate and submit all feedback forms and data to the marketing department for further analysis so as to enhance the effectiveness of product/service delivery mechanism.

- Coordinate and offer one on one training wherever needed to improve product/service experience.

Educational Qualifications :

Essential :

MBA in Marketing / Finance

Desired : NA

Role Requirements :

- Understanding of the Financial sector / capital market

- Sales/ CRM Experience in capital markets

Experience Essential : 1 - 3 years

Malvi
+917710072751