Assistant Manager - Business Analytics - BPO

- Develop P&L Forecast (Revenue, Direct Cost and Overheads) at a client/site level

- Interact with US based EVPs/Strategic Business Leaders, Quality, Training, Accounting and WFM to develop accurate projections, cost analysis, P&Ls, ROI, IRR, Cash Flows and receive necessary approvals

- Monitor financial performance at client/site level and compare against Budget

- Work closely with EVPs/SBLs and their Operations team to accurately capture all information that will impact P&L forecast.

- Provide detailed commentary on week over week variance in P&L projections and variance to Budget

- Provide clear inputs to EVPs to explain Variance to Budget during Month end close

- Identify and Highlight areas of improvement with respect to operational efficiencies and financial performance

- Give consultative feedback and suggestions to the EVP/s and their Operations team to improve efficiencies and profitability

- Design reports to help monitor and manage operational efficiencies

- Design and develop billing reports that accurately capture all billable items as per client contracts.

- Review monthly billing reports/invoices prepared by Operations

- Develop and prepare Budgets/Targets by client/site

- Support the AVP of Business Analytics with analyses required for leadership decision making. For example: Cost Benefit analysis of wage increase

- Open to work in 24/7 Shift environment, specifically US hours

Desired Skills and Experience:

- College degree, preferably in Engineering/Science/Math; Relevant and significant experience (at least 3 years) in a similar role may substitute for the education requirement.

- 2 years experience in data analytics, financial modeling, P&L reporting or performance improvement projects, preferably in a Call Center environment.

- Experience in managing Operations teams is preferred

- Very Strong MS Excel and MS Power Point skills

- Experience in creating power point presentations and presenting to leadership teams

- Knowledge of SQL programming and statistical tools like Minitab is preferred

- Self Motivated and ability to work independently

- Excellent oral and written communication skills in English

- Excellent interpersonal skills

- Strong Analytical skills

- Strong Problem solving skills

- Ability to thrive in a fast-paced, change-oriented environment