Assistant Manager - Branch Operations - Education

Profiling: Assistant Branch Operations Manager

Open for Multiple Locations in India

Job Description :

Essential Duties and Responsibilities :

- Responsible for ensuring customer satisfaction (students and parents) & retention

- Ensure proper communication & relationship with all the students and parents for entire course duration.

- Monitoring and ensure proper collection of revenue and reduce branch expenses.

- Ensure compliance with laws & regula tions as applicable.

- Handling any kind of Parent enquiry & Student enquiry or complaints

- Should co-ordinate with all departments at branch/region/Corporate office.

- Ensures general cleanliness, appearance and safety of the office premises.

- You will be responsible for taking an active role in new product development, build and manage customer relationships, host meetings and forums. This role will enable successful candidate to develop their business skills and expand derivatives knowledge across different asset classes.

- The ideal candidate is an independent, organized, self-starter who can communicate effectively across all levels of the organization.

- Organizing and running daily and monthly processes for clients, reviewing and cleaning data, handling simple and complex price challenges

- Driving process efficiencies and innovations, contributing to the design, and testing of existing systems

- Identifying and developing new Totem initiatives and the related commercial framework

- Managing and building client relationships providing an excellent level of service

- Keeping abreast of regulatory and market changes to identify new business opportunities

- Masters in a finance/quantitative discipline good practical experience

- Good understanding of derivatives in one or more asset classes

- Strong knowledge of common office tools and software including Excel, Python

- Appetite for providing services to external clients on a regular basis

- Exposure to financial instruments, equity and rates products preferred

- Must be detail-oriented, thorough, and able to use own initiative to solve problems

- Must have the ability to work well in a team ensuring that tasks are completed, and issues are followed up and closed

- Excellent time management and organizational skills are essential

- Self-starter and able to work independently with minimal supervision

- Focused on delivery, quality, and timeliness, with strong attention to detail

Skill Requirements:

- Ability to supervise staff and manage branch operations. Strong ability to plan and manage multiple projects.

- Ability to effectively manage conflict and competing priorities.

- Ability to work independently; problem-solve, analyze issues and create action plans.

- Decision making skills.

- Strong computer proficiency, including competency with MS Office.

- Enthusiastic, proactive, flexible and constructive approach.

- Ability to work and engage at all levels within the organization.