Assistant General Manager/General Manager - Customer Service - Service Industry

AGM/GM - Customer Care

 Female Candidate Only from Service Industry

Job Description:

- To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined

- Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined

- Bringing Escalations to senior management timely

- Improve customer service at training centers by monitoring & also physically auditing the center .

- Proactively checking & monitoring customer satisfaction & ensuring timely resolutions

- Prepares customer care performance reports as defined from time to time .

- Deal with irate customers tactfully & in a polite manner

- Communicating with customers on e mail, phone & in person