Brief Job Description :
Management of day to day operations and ensure :
- Working within SOP
- Achieving TAT & Quality as per SLA
- Timely & accurate Reporting / Management Information analysis For Clients, Regulators, Stock exchange & Management and other stake holders
- Bring industry best practices & Quality initiatives & create a quality culture
Management of Relationships with Clients, Regulators Investors, distributors & Internal Stakeholders. Responsible for following :
- Number of Escalations
- Client feedback
- Prompt qualitative response to query from Client/ Regulator
- Manage Dash board of activities in time & take corrective action based on it
- Sound concepts in both primary and secondary market operations & reconciliation
- Audit of Operations - Internal / External and third party
- Updates in Regulations and processes - Periodical updates in regulations, Institute of Company Secretaries and Chartered Accountants, and review the processes
- Team Management - Ensure Learning Initiatives, Adherence to discipline, punctuality and compliance by the team & Provide training and demonstrate leadership skills, Attrition Management
- Optimizing Staff cost & Operational costs
- Maintenance of target revenue from each client as budgeted for the year.
- Ensure bills to clients are raised in time & realization of timely payments
Key deliverables :
- Client, investor and distributor satisfaction - Feedback & number of escalations
- SLA management
- Team management
- Innovation
- Cost management - people and other costs of team / cost optimisation
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