HR Head at Optimum Future
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Assistant General Manager - Customer Service Team - Call Centre (11-17 yrs)
AGM -Call Centre
- To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined
- Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined
- Bringing Escalations to senior management timely
- Improve customer service at training centers by monitoring & also physically auditing the center.
- Proactively checking & monitoring customer satisfaction & ensuring timely resolutions
- Prepares customer care performance reports as defined from time to time .
- Deal with irate customers tactfully & in a polite manner
- Communicating with customers on e mail, phone & in person
- Exp. In handling customers.
- Exp. In handling audits (Transaction audits)
- Customer Satisfaction