Assistant General Manager - CRM Strategy - Real Estate Startup - IIM/ISB

AGM - CRM Strategy - Real Estate Startup - IIM

The below role is for a Real Estate Start - up consulting firm based in Mumbai.

Designation : CRM Strategy (Individual Role)

Major Key Role is given below :

- Plan & conceptualize strategy towards customer experience to achieve business goals & volumes as well as profitability .

- Design and implement CRM strategy based on Customer Analysis, Competitor Analysis, Industry trends.

- Work in close association with Sales in the strategy for sales promotion of ongoing and upcoming projects.

- Support the CRM team for the professional and work developments.

- MIS to ensure consistent collections.

- Monitor and record service delivery to ensure customer satisfaction.

Compensation : Commensurate with Market

Location : Mumbai, India

Preferred profile :

Educational qualifications :

- Postgraduate degree / diploma from a tier 1 institute (defined as IIMA, IIMB, IIMC, IIML, ISB) (Preffered 2014 - 2015)

- Above 85 percent marks in 10th & 12th

Functional knowledge & technical ability :

- Understanding of sales and marketing concepts & theory

- Ability to analyse data and derive trends / understanding from it

- Fluent knowledge of MS Office (Word, Power-point, Excel)