Director at Enrich & Enlight Business consulting Pvt Ltd
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Assistant Director - Sector Operations - BPO (10-15 yrs)
- Responsible for deploying strategic and tactical operational activities required to enable the Industry Market Group's priorities. This includes personal delivery of complex and strategic operational activities, as well as overseeing the service delivery of more tactical day to day operations activities delivered by the Industry Market Group's sector Operations team.
- Develop a clear understanding and definition of the Industry Market Group's strategic and operational requirements, enabling easy liaison with senior stakeholders in terms of projects and related activities.
- Work closely with the Global Industry Operations Leader to proactively identify operational business needs, co-develop actions and timelines, align resources, scope new support requirements, build streamlined processes across all Industry Markets Groups, and oversee effective transition of work to the Sector Operations team.
- Support the Sector Enablement Team Leader in facilitating effective management of Sector Operations resources with the aim of continuously improving service performance through robust quality assurance and streamlining of operations processes.
- Be the first point of contact and responder for requests for Sector content, through the coordination and creation of draft responses (with input as necessary from Sector SMEs such as Strategy & Operations Leaders, BMC, Knowledge, Residents etc). Examples of requests (but not limited to): New Manager and New Senior Manager Milestone learning decks, Event approvals, Account Record maintenance, Discover maintenance, partner meeting decks, Sector trends, annual strategy planning templates, sector solutions templates etc.
- Project manage and participate in key Sector meetings and events. For example, Sector leadership meetings, solution workshops, client roundtables etc. Activities include (but are not limited to) drafting agenda and content, managing event budgets, coordinating logistics, securing speakers and content, capturing meeting notes and following up on actions.
- Motivate and inspire others to achieve individual and organizational objectives through highly visible and effective personal interventions.
- Assign appropriate development opportunity projects to GDS Sector Operations team members in addition to their usual activities.
- Develop, maintain and promote effective relationships and engagement with key stakeholders across Firm-wide functions and business units, with a view to increasing the effectiveness and efficiency of Sector operational processes and activities.
Skills and attributes :
- Ability to operate independently in a Individual Contributor capacity with only light-touch supervision
- Core Hands-on approach in terms of owning and executing projects and deliverables
- Create and build efficiencies in deliverables
- Pro-active and effective decision-making skills Able to present to teams/groups of people and structure key messages and communicate points of view
- Promotes ways to reduce barriers to implementation
- Anticipates issues and considers alternatives before presenting work or ideas to leadership
- Communication & interpersonal skills
- Strong influencing skills, representing Sector to a wide range of parties and mediating between local office and global priorities
- Demonstrates advanced communication skills: oral, written and active listening (including participating in senior leadership presentations/meetings)
- Develops and implements effective communication plans to keep team/organization informed on processes and change
- Demonstrates business acumen and builds brand
- Contributes insights to improve deliverables
- Demonstrates an understanding of business and the business issues pertinent to the Industry Market Group's sectors
- Promotes exceptional client service by being connected, responsive and insightful
- Creates compelling presentation content and participates in presenting materials with little guidance
- Demonstrates ability to convert abstract concepts into meaningful deliverables with little guidance
- Drives quality and effective risk management
- Promotes and sustains quality and effective risk management and compliance through consistent review and improvement of deliverables
- Takes the proactive lead for ensuring compliance with legal and risk obligations
- High performing teams
- Motivates and inspires others to achieve individual and organizational objectives through highly visible and effective personal interventions.
- Coaches and develops junior team members to progress in a role through exposure to stimulating and challenging work experiences, enhanced with robust coaching and development conversations
The role is not restricted to the responsibilities listed above and the candidate needs to be flexible and adapt to the business requirements. The role would also require the candidate to work in flexible shifts including US shifts depending on stakeholder locations. In addition, the role may require being present at some Sector meetings and events, so the candidate should be prepared to travel internationally several times a year.
Experience and qualifications:
- Post Graduates with 12+ years relevant work experience in delivering autonomous operations management in large complex organizations, budget management, project management, executive reporting, analysis, industry knowledge, business planning, stakeholder management, and people development.
- Experience of interacting with geographically dispersed professionals strongly preferred
- Understanding of business research/data analysis concepts within Industries
- Professional service industry experience or internal/external client serving experience preferred