Assistant Director - Revenue Operations - Fintech Startup

Role Description

- Head the end-to-end revenue operations for multiple financial products.

- Own management and improvement of loan disbursal operations, insurance payment collections and improvement in processes of other financial products.

- Conduct hygiene check and ensure data accuracy. Ensure high level governance standards.

- To complete CKYC, On-boarding related activities and ensure sales closure. Own TAT for sales closure and ensure good Customer experience.

- Stakeholder management, Data accuracy & Transaction quality.

- Review the existing process, standard operating procedure, Operations Handbook for account services.

- Drive and manage workforce management activities.

- Work collaboratively with business and product team in support for new product launch and drive digitization to achieve straight through processing and online strategy.

- Lead a team of operations managers and help them achieve sales targets.

- Lead operations implementation of new financial products being launched.

- Ensuring the quality targets are being met.

Attributes we are looking for :

- 6+ years of overall experience in retail banking or e-commerce operations.

- Experience in working with and managing large backend operations team.

- Excellent operations know-how.

- Exceptional team management skills.

- Strong understanding of KYC compliances and sales process flow

- Ability to interact with stakeholders internal and external is essential.

- Prior experience with a Lending Fintech / Institution will be preferred.