Assistant Director - Project Management - KPO

Assistant Director

Please find the below JD and kindly share your updated CV.

Phone Number: 9742278185

- Definition, adaption and implementation of project management methodologies, processes and procedures, metrics and measurements, reporting and control.

- Contribute to establish and maintain organizational delivery excellence strategy

- Strong Service delivery, process, methods, tools and metrics (CMMi, ISO, Six Sigma, lean, SAFe)

- Responsible for driving quality management and customer satisfaction to ensure appropriate usage of metrics

- Periodically review delivery engagements to ensure compliance with metrics/KPIs and score cards

- Collaborate with all GDS stakeholders to ensure compliance with Delivery Excellence goals and objectives.

- Plan and report productivity measures for all service lines including setting up of delivery excellence measures for predictable delivery

- Experience in defining metrics and measurement based on latest industry trends and best practices.

- Bring in thought leadership with past experience in having worked with many delivery tools and platforms to build integrated delivery platform

- Focus on bringing innovation to improve quality and delivery assurance processes.

- Global exposure and having proven record of working in cross cultural environment. Strong communication & decision making skills.

- Strong analytical & decision-making capabilities along with very strong people skills.

- This would be a supervisory role with both direct & indirect set of reportees.

- Responsible in assigning & directing work, manage, guide & report progress, responsible for performance assessment