Assistant Director - Process Improvement profile  Experience Level : 12 - 16 years  Position : Assistant Director  Job Role :   The role requires candidate to independently lead and execute on following service excellence pillars :   - Continuous improvement   - Quality management system   - Voice of Customers (VOC)   - The candidate must be a self-starter and should be able to demonstrate thought leadership, should be able to independently drive change, manage multiple stakeholders and must possess strong communication & technical skills.   Core Responsibilities :   Continuous improvement :   - Independently manage and develop strong pipeline of improvement ideas by running workshops.   - Lead discussions with Operations teams and convince leadership to execute projects.   - Have strong experience in executing and mentoring improvement projects.   - Should be a certified Master black belt & at least 3 yrs exp after Completion of Master Black Belt.   - Guide operations and quality team on Quality tools, Techniques & PI/ CI.   - Be a change agent and should be able to drive quality culture in operations.   Quality management system :   - Take lead in setting up SLA, KPI's, work with Operations and Customers to define measurements.   - Help operations team to prepare for process audits by implementing QMS.   - Monitor performance of the process by gathering relevant data and producing statistical reports.   - Conduct calibration with operations team and business partners.   - Identify opportunities to share/adopt process standardization and best practices across GSS centers.   People & other responsibilities :   - Assist in the management of work through efficient utilization of staff.   - Provide guidance, direction and evaluation of work of the associates, provide regular feedback on staff performance.   - Provide opportunity to staff and develop self and team members.   - Contribute ideas/opinions to the team and listen/respond to other team members' views.   - Use technology to continuously learn, share knowledge with team members, and enhance service delivery.   - Demonstrate professionalism, competence and clarity of thought when dealing with the clients and leadership.   If interested for the opening, kindly contact :   Mukesh Sharma  09821133397 HR Recruiter  ANRI Solutions

Kerala

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Assistant Director - Process Improvement - BFSI/BPO/KPO 

Assistant Director - Process Improvement - BFSI/BPO/KPO  ,Job Description for Assistant Director - Process Improvement - BFSI/BPO/KPO  in ANRI Solutions in  Kerala Others for (12-16) years of experience. Apply Now!

Job Description for Assistant Director - Process Improvement - BFSI/BPO/KPO  in ANRI Solutions in  Kerala Others for (12-16) years of experience. Apply Now!