Assistant/Deputy/Regional Program Manager - Customer Service Delivery - Enterprise Segment - Telecom

Job responsibility Responsible for Regional Program Management for Customer Service Delivery Enterprise Segment of all Businesses across Wireline.

This Position is responsible and accountable for in terms of productivity, compliance, Quality, and TAT.

Key Responsibility

- Responsible for Service delivery for all business across wireline & wireless network, catering to business need with effective program Management (end-to-end responsibility) nationally towards order executions through internal & external teams.

- Responsible for Managing Program Management Enterprises Segment including ILL Acquisition, ILL LCM, IPLC-CC, MPLS, MPLS, Lease Line, CDN, IPLC, NPLC.

- Responsible to Coordinate with Regional Program Managers and Responsible for Order fulfillment and installation.

- Responsible for Managing vendors, agencies, 3rd Parties, BSOs infra service provider for Enterprise service delivery and lease of infrastructure.

- Responsible for upgrades, shifts, and other MACD Orders for Customers for Non-Retail/ Enterprise Segment.

- Delivery Cycle time and better SLAs and QOS for new projects/services being cost-effective.

- Responsible to Track Pending Orders for Enterprise Segment with aging and interlock with the cross-functional team for execution.

- Responsible for PRID of Non-Installable Orders (Enterprise Segment).

- Responsible to Track order Stages (Enterprise Segment) and coordinate with responsible Teams with timely Delivery.

- Responsible to weekly interlock with Feasibility, Access Management and I-Care Teams to identify Gaps in delivery and Prepare solutions.

- Responsible for Govt. compliance for Service Delivery

- Responsible for driving IT Engagements for automation of systems used for link deliveries, feasibility etc

Necessary Preferred :

Skills :

- Good Presentation & Communication skills

- Technically aware of the telecom-related Terminologies related to MPLS, ILL

- Hands-on Working Experience & Knowledge of Telecom Service Delivery Life Cycle Applications & Tools

- Analytical mindset, Logical thinking & Reasoning

- Drive for Process Improvement Initiatives

- Concern on Reduction of Revenue Leakage

- Microsoft Project Awareness

Qualification - Engineering Gradaute /MBA / Graduate in Electronics Engg Project Management Process 

Certified - CCNA / CCNP  

- DATA Centre Work Experience

- Overall Work Experience - 3-7 years in Program Managing Enterprise Telecom Projects -

Behavioural Attributes :

- Passion to Drive Challenges & Excel

- Thrive on Customer Delight

- Planning, Quick Decision making, and Problem-solving ability

- Execution skills

- Ability to handle ambiguity and Pressure

- Good Communication skills

- Ability to understand & explain problems & Design Solutions

Influencing Skills :

- Ability to convince & drive internal customers to work towards customer satisfaction.

- Quality Orientation